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Tom Madell
Associate professor
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From the Citizen’s Charter to Public Service Guarantees – the Swedish Model
Author
Summary, in English
Under the influence of the Citizenʼs Charter used in the United Kingdom many countries in Europe have started using different types of service agreements in order to improve the quality of public services. In Sweden these agreements usually are called Public Service Guarantees. The purpose of this article is to draw attention to some legal issues that might arise as a result of the use of a typical private law instrument – Guarantees – when offering public services, i.e. the application of private-law principles to a service that the municipality is duty bound to offer the citizens (or public service customers) under public law.
Publishing year
2005
Language
English
Pages
261-282
Publication/Series
European Public Law
Volume
11
Issue
2
Document type
Journal article
Publisher
Kluwer Law International
Topic
- Law (excluding Law and Society)
Status
Published
ISBN/ISSN/Other
- ISSN: 1354-3725