From an Information Consumer to an Information Author : the Role of Self-Service Business Intelligence

Summary, in English

Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main characteristics that are needed to generate outcomes in terms of co-production, self-efficacy and time efficiency at an individual level.

• Author: Imad Bani Hani; Olgerta Tona; Sven Carlsson
• Department/s: Department of Informatics
• Publishing year: 2017-08-12
• Language: English
• Publication/Series: AMCIS 2017 Proceedings
• Links: http://aisel.aisnet.org/amcis2017/DataScience/Presentations/19/
• Document type: Conference paper
• Publisher: Association for Information Systems
• Topic: Business Administration; Information Systems
• Keywords: self-service business intelligence; self-service technology; information value chain
• Conference name: 23rd Americas Conference on Information Systems
• Conference date: 2017-08-10 - 2017-08-12
• Conference place: Boston, United States
• Status: Published
• ISBN/ISSN/Other: ISBN: 978-0-9966831-4-2