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Sven Carlsson

Professor emeritus

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A holistic view of value generation process in a SSBI environment : a service dominant logic perspective

Author

  • Imad Bani-Hani
  • Jorg Pareigis
  • Olgerta Tona
  • Sven Carlsson

Summary, in English

Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.

Department/s

  • Department of Informatics

Publishing year

2018-05-15

Language

English

Pages

46-55

Publication/Series

Journal of Decision Systems

Volume

27

Document type

Journal article

Publisher

Taylor & Francis

Topic

  • Information Systems

Keywords

  • co-creation
  • co-production
  • Self-service business intelligence
  • service-dominant logic

Status

Published

ISBN/ISSN/Other

  • ISSN: 1246-0125