Linda Hollebeek
Visiting professor
Stakeholder engagement and business model innovation value
Author
Summary, in English
Despite important strides made in the business model literature, substantially less is known regarding its constituent sub-concept of business model innovation (BMI). In particular, the role and dynamics of different stakeholders’ BMI-related engagement remain nebulous, as therefore explored in this paper. Moreover, though business models are recognized to house firm-based value propositions, the nature and extent of stakeholders’ actual perceived BMI-related value (BMIV) remains tenuous, exposing a second research gap. Addressing these issues, we first develop the BMIV concept, defined as a stakeholder’s perceived value created through some nontrivial new aspect in a firm’s value creation,–communication, -delivery, and -capture mechanisms and activities. Using interdependence theory’s outcome transformation, we then develop a conceptual model that recognizes the role of different BMI stakeholders’ interdependent engagement in creating BMIV. Specifically, BMI stakeholders are predicted to consider the goals/interests of focal others, alongside their own, in their BMI-related engagement, in turn affecting all these stakeholders’ BMIV. We predict BMIV-based stakeholder engagement to differ based on whether stakeholders’ goals/interests converge or diverge: While converging stakeholder goals tend to yield cooperative/equality-based SE, diverging goals trigger altruistic/aggressive SE, as formalized in a set of propositions. We conclude by deriving important implications from our analyses.
Publishing year
2022-01
Language
English
Pages
42-58
Publication/Series
Service Industries Journal
Volume
42
Issue
1-2
Document type
Journal article
Publisher
Taylor & Francis
Topic
- Business Administration
Keywords
- Business model innovation
- interdependence theory
- outcome transformation
- stakeholder engagement
- value
Status
Published
ISBN/ISSN/Other
- ISSN: 0264-2069