The browser you are using is not supported by this website. All versions of Internet Explorer are no longer supported, either by us or Microsoft (read more here: https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Please use a modern browser to fully experience our website, such as the newest versions of Edge, Chrome, Firefox or Safari etc.

Elin Funck. Photo.

Elin Funck

Senior lecturer

Elin Funck. Photo.

MEASUREMENT AND HEALTH CARE MANAGEMENT

Author

  • Lars Göran Aidemark
  • Elin K. Funck

Summary, in English

Over recent decades many health care organisations have ‘modernised’ their management accounting systems by using the balanced scorecard (BSC). However, public health care involves multi-dimensional goals and resolving conflicts of interest. The question is whether a management control system based on measurements is suitable in a health care context. Light can be shed on this question using a study of the application of a BSC over a ten-year period at Högland Hospital. The study shows that the BSC and measurements of output and behaviour became a way of approaching unanswered questions about processes and quality development. Medical professionals with management responsibility, in co-operation with medical professionals responsible for different specialities, determined measures and targets and the measurements were integrated into activity processes and affected activities.

Publishing year

2009-05-01

Language

English

Pages

253-276

Publication/Series

Financial Accountability and Management

Volume

25

Issue

2

Document type

Journal article

Publisher

Wiley-Blackwell

Topic

  • Health Care Service and Management, Health Policy and Services and Health Economy
  • Business Administration

Keywords

  • balanced scorecard
  • health care
  • managements
  • measurement

Status

Published

ISBN/ISSN/Other

  • ISSN: 0267-4424